Refund policy
Returns and Refunds Policy
At MotorInnovate, we want you to be completely satisfied with your purchase. If you are not satisfied with the product you received, we offer a simple return process.
Return Period
You have 30 days after receiving your order to request a return.
To be eligible for a return, the product must:
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Be in good condition
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Show no excessive signs of use
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Be returned in its original packaging
Right of Withdrawal (European Union Customers)
In accordance with European Union legislation, customers have the right to cancel their purchase within 14 days of receiving the product, without providing any reason.
To exercise this right, you must contact us within this period.
Return Process
To initiate a return, please contact our support team via the email provided on our store. Once your request is approved, we will provide instructions on how to return the product.
Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect the returned product, we will notify you of the status of your return. If approved, the refund will be processed using the same payment method used for the original purchase.
Please note that refund processing times may vary depending on your payment provider and financial institution.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible at:
motorinnovateshop@gmail.com preferably with photos of the issue so we can resolve it quickly.
Contact
If you have any questions about our returns policy, please contact our support team at:
motorinnovateshop@gmail.com
This policy does not affect your statutory consumer rights.